TERMS & CONDITIONS

APPOINTMENT CANCELLATION POLICY:

Your appointments are very important to Joey Healy Eyebrow Studio, the time is reserved exclusively for you. Once an appointment is made an email confirmation will be sent to you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

If you are experiencing symptoms of COVID-19, please contact us immediately to cancel your appointment. 

You can cancel by going into the joeyhealy.com booking system (if you've created a login), by directly e-mailing info@joeyhealy.com, or by calling 212-477-2444 and leaving a brief message.

Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount. "No Shows" (those who fail to cancel prior to appointment start  time) will be charged 100% of the reserved service amount. The cancellation policy allows us the time to inform our standby guests of any availability, thus better serving everyone. Joey Healy Eyebrow Studio policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

RETURN / REFUND POLICY:
We trust that you’ll absolutely love your new eyebrow products!  However, if for whatever reason you are not 100% satisfied with your purchase, you are welcome to return merchandise within 14 business days of delivery for store credit (to be used within 30 days of issue).  Shipping charges are non-refundable.  Returns can be mailed directly to 51 University Place, New York, NY 10003 in original packaging. If you have any additional questions, we are happy to answer them for you! Please e-mail inquiries to info@joeyhealy.com or call 212-477-2444.

ONLINE ORDER CANCELLATION POLICY:
Orders may be canceled by e-mailing your request to info@joeyhealy.com within 4 hours of placing order.  Please reference your transaction number in your e-mail.

DELIVERY / SHIPPING POLICY:
Buyer pays shipping; please expect reasonable shipping costs calculated at checkout. Packages are sent via USPS.

EGIFT CARD POLICY:
To redeem a Joey Healy eGift Card in-studio, please present your eGift Card confirmation email which provides us with card details. A Joey Healy eGift Card is only redeemable for merchandise purchased on joeyhealy.com as well as merchandise and services purchased at Joey Healy Eyebrow Studio. This eGift Card expires one year from the date of purchase. Joey Healy eGift Cards are non-transferable, non-refundable and are not redeemable for cash (except where required by law). While eGift Cards can be used to purchase products on sale, they themselves cannot be purchased during promotions. The use of Joey Healy eGift Cards is subject to joeyhealy.com Terms & Conditions and Privacy Policy. When booking an appointment online, a credit card must be entered to secure the appointment.  If late cancel / no show fees apply, the value of the eGift Card will be reduced accordingly.

 

WHOLESALE TERMS 
Buyer pays shipping; expect reasonable shipping cost. Wholesale accounts pay cost of order upfront, to include any recurring orders. Quantities are indicated in the fields below. Sample units are available by request, please contact us at info@joeyhealy.com for more information.

Any samples sent are for in-store testing and demonstration purposes only. All sample units will be marked with a “T” to indicate tester.

Company checks, Credit Cards and PayPal are accepted as payment options. Check payments need to be verified and cleared before your order is processed. A grace period of 48 hours from the date of deposit is granted for accommodation. Orders ship within 1-3 business days once payment has cleared. Shipping Via USPS.

No refunds or exchanges. All sales final.

TROUBLESHOOTING:
You can also place your order over the phone by calling 212-477-2444.

CUSTOMER SERVICE:
Phone: 212-477-2444
E-mail: info@joeyhealy.com

Address:
51 University Place
New York, NY 10003

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