TERMS & CONDITIONS

APPOINTMENT CANCELLATION POLICY:

At Joey Healy Eyebrow Studio, each appointment is reserved exclusively for you. We understand that schedules can change and kindly request at least 24 hours' notice for cancellations or rescheduling.

• At least 24 hours' notice: No charge.

• Between 24 and 2 hours before your appointment: 50% of the scheduled service fee.

• Within 2 hours of your appointment: 100% of the scheduled service fee.

• No-shows: 100% of the scheduled service fee.

Appointments may be canceled or rescheduled through our online booking system at joeyhealy.com, by emailing info@joeyhealy.com, or by calling 212-477-2444 (please leave a voicemail if we are unable to answer).

This policy allows us to accommodate all clients and respect the time reserved for each appointment. Thank you for your understanding and cooperation.

RETURN / REFUND POLICY:

We trust that you’ll absolutely love your new eyebrow products! However, you are welcome to return unopened and unused merchandise within 14 business days of delivery for a full refund to your original form of payment. Opened or used merchandise must be returned within 14 business days of delivery for store credit. Shipping charges are non-refundable.  Returns can be mailed directly to 51 University Place, New York, NY 10003 in original packaging. If you have any additional questions, we are happy to answer them for you! Please e-mail inquiries to info@joeyhealy.com or call 212-477-2444. All Brow Services are non-refundable after rendered in studio. 

ONLINE ORDER CANCELLATION POLICY:
Orders may be canceled by e-mailing your request to info@joeyhealy.com within 4 hours of placing order.  Please reference your transaction number in your e-mail.

DELIVERY / SHIPPING POLICY:
Buyer pays shipping; please expect reasonable shipping costs calculated at checkout. Packages are sent via USPS.

There may be delays to online shipments. Please allow extra time to receive your order.

EGIFT CARD POLICY:
To redeem a Joey Healy eGift Card in-studio, please present your eGift Card confirmation email which provides us with card details. A Joey Healy eGift Card is only redeemable for merchandise purchased on joeyhealy.com as well as merchandise and services purchased at Joey Healy Eyebrow Studio. This eGift Card expires one year from the date of purchase. Joey Healy eGift Cards are non-transferable, non-refundable and are not redeemable for cash (except where required by law). While eGift Cards can be used to purchase products on sale, they themselves cannot be purchased during promotions. The use of Joey Healy eGift Cards is subject to joeyhealy.com Terms & Conditions and Privacy Policy. When booking an appointment online, a credit card must be entered to secure the appointment.  If late cancel / no show fees apply, the value of the eGift Card will be reduced accordingly.

WHOLESALE TERMS 
Buyer pays shipping; expect reasonable shipping cost. Wholesale accounts pay cost of order upfront, to include any recurring orders. Quantities are indicated in the fields below. Sample units are available by request, please contact us at info@joeyhealy.com for more information.

Any samples sent are for in-store testing and demonstration purposes only. All sample units will be marked with a “T” to indicate tester.

Company checks, Credit Cards and PayPal are accepted as payment options. Check payments need to be verified and cleared before your order is processed. A grace period of 48 hours from the date of deposit is granted for accommodation. Orders ship within 1-3 business days once payment has cleared. Shipping Via USPS.

No refunds or exchanges. All sales final.

TROUBLESHOOTING:
You can also place your order over the phone by calling 212-477-2444.

CUSTOMER SERVICE:
Phone: 212-477-2444
E-mail: info@joeyhealy.com

Address:
51 University Place
New York, NY 10003